A complaint can be submitted via three channels:

  1. Registered mail sent to EMI’s office address Geležinio vilko g.18A, Vilnius, LT-08104, Lithuania;
  2. E-mail EMI PARTNER complaint@satchel.eu
  3. Online form https://satchel.eu/customer-complaint-form/.

We welcome any constructive critical feedback from our customers, and kindly ask you to provide a detailed explanation of the issue/s you are experiencing. This will help us take appropriate action immediately.